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América Móvil

MobiikAmérica Móvil

América Móvil

Mobiik, Software development

América Móvil is a Mexican multinational telecommunications company based in Mexico City. It has a presence in 18 countries in the Americas and 8 in Europe, with more than 277 million users.


The company has a large number of customers in many countries, so a robust and scalable system was needed to maintain good communication with all of them.


Mobiik developed the chatbot and livechat for 12 countries in Latin America and we have continued on the Cloud Managed Services side supporting existing applications.


Mobiik was responsible for the definition of the user experience, communication tone, development and support.


Technologies used:
-Azure cognitive services (LUIS, QnA, Bing spell check).
-Development in .NET (.NET Core, .NET frame work, SignalR, Web Api, Bot frameworK, ASP.NET)
-Development on cloud computing (APP services, Key Vault, SignalR services, storage account, Azure Fuctions, Service bus)
-DevOps implementation. (CI, CD)
-Unit, stress, integration and load testing implementation.
-Implementation of agile project methodologies (Scrum).
-Cognitive language practices.