Agent-Based Contact Center
YOUR CUSTOMER SERVICE PROCESS, SUPPORTED AND EXECUTED BY AI AGENTS.
Mobiik enables AI agents that handle, assist, evaluate, and escalate issues within real-world service operations. Integrated with your systems and operated under your control, they help increase capacity, consistency, and speed without compromising operational oversight.
What it solves
OPERATIONAL
OVERLOAD
When the volume of interactions exceeds the team's capacity.
HIGH-RESOLUTION TIMES
When agents lack sufficient context or have to navigate multiple systems.
QUALITY
INCONSISTENT
When the customer experience depends too much on the agent, shift, or channel.
How it works
Soluciones pre-construidas para resolver problemas recurrentes en múltiples industrias. Aceleradores opcionales dentro del Operating Program: úsalas como punto de partida o construye casos completamente custom.
Automatiza interacciones de alta frecuencia
Resuelve casos repetitivos y de baja complejidad con reglas, contexto e integración.
Asiste al agente humano en tiempo real
Sugiere respuestas, siguientes pasos, contexto de cliente y acciones recomendadas durante la interacción.
Evalúa conversaciones continuamente
Mide calidad, cumplimiento, sentimiento, escalaciones y oportunidades de mejora.
Escala con contexto completo
Cuando se requiere intervención humana, el caso llega con el historial, la clasificación y la información relevante.
AUTOMATE HIGH-FREQUENCY INTERACTIONS
Resolves repetitive, low-complexity cases using rules, context, and integration.
ASSIST THE CUSTOMER SERVICE REPRESENTATIVE IN REAL TIME
It suggests responses, next steps, customer context, and recommended actions during the interaction.
EVALUATE CONVERSATIONS ON AN ONGOING BASIS
It measures quality, compliance, sentiment, escalations, and opportunities for improvement.
SCALE WITH FULL CONTEXT
When human intervention is required, the case is submitted along with the medical history, classification, and relevant information.
Expected impact
LESS THAN AHT
Reduces average handling time by eliminating operational friction and improving access to context.
FCR Mayor
Improve first-contact resolution by combining context, automation, and real-time support.
GREATER OPERATIONAL CONSISTENCY
Standardize care and quality criteria without relying solely on manual training.
MORE CAPACITY WITHOUT LINEAR GROWTH
It allows for greater throughput with more efficient use of equipment.
Transform your Business with AI and Cloud Solutions
CRM
Plataformas de telefonía
Sistemas de tickets
Bases de conocimiento
APIs internas
Chat, WhatsApp, correo
How we
implement it
This solution is implemented as part of Mobiik’s AI Operating Program. We don’t just implement it and walk away. We become an integral part of your operations.
FRAMEWORKS
MAIVA (strategy), AiiOps (construction), AVIVA (culture), CONEXA (adoption)
OPERATION
MaaS AgentOps: 24/7 observability, FinOps, quality gates, and continuous evolution
DEPLOYMENT
In your tenant. Your data, your control. Compatible with Azure, AWS, and Google Cloud.
Industries where it is used
TELECOM
RETAIL
SERVICIOS FINANCIEROS
