Challenges that are currently hindering operations
LOW CONVERSION RATE IN E-COMMERCE
When customers can't find what they're looking for or don't receive relevant recommendations.
POOR OR IRRELEVANT RECOMMENDATIONS
When systems do not tailor their responses based on customer behavior and context.
FRICTION IN STORE OPERATIONS
When inventory, returns, and operational processes are slow and manual.
LACK OF ACTIONABLE INSIGHT INTO INVENTORY
When there are no clear warnings about breakdowns, replacement, or the risk of obsolescence.
Áreas donde
generamos valor
Automatiza interacciones de alta frecuencia
Resuelve casos repetitivos y de baja complejidad con reglas, contexto e integración.
Asiste al agente humano en tiempo real
Sugiere respuestas, siguientes pasos, contexto de cliente y acciones recomendadas durante la interacción.
Evalúa conversaciones continuamente
Mide calidad, cumplimiento, sentimiento, escalaciones y oportunidades de mejora.
Escala con contexto completo
Cuando se requiere intervención humana, el caso llega con el historial, la clasificación y la información relevante.
E-COMMERCE AND CONVERSION
Buyer support, context-based recommendations, and answering questions.
AVAILABILITY AND RESTOCKING
Identification of bankruptcy risks and generation of recommended actions.
STORE OPERATIONS
Inventory management, returns, internal requests, and operational alerts.
AFTER-SALES SERVICE
Returns management, order tracking, and issue resolution.
Mobiik Solutions for Retail
SMART E-COMMERCE
Boost your conversion rates with AI-powered shopping experiences that guide, recommend, and close sales.
OPERATIONAL BRAIN
To view and act on information regarding inventory, demand, operations, and customers.
AGENT-BASED CONTACT CENTER
For customer service, after-sales support, and troubleshooting in the retail sector.
Specialized agents for the retail sector
Using Mobiik’s cognitive infrastructure, we deploy specialized agents that do more than just answer questions: they assess the context, consult multiple systems, recommend actions, and execute or escalate them according to governance rules.
GUIDED SALES AGENT FOR E-COMMERCE
It performs semantic discovery, guides users with clarifying questions, recommends products with descriptions, and suggests contextual cross-sells.
STORE OPERATIONS CLERK
It supports inventory management, returns, internal requests, and operational alerts at the point of sale.
AVAILABILITY AND RESTOCKING AGENT
Identifies stockout risks, cross-references demand and inventory data, and generates recommended actions.
AFTER-SALES SERVICE REPRESENTATIVE
Manage returns, track orders, and handle customer issues across multiple channels.
Transform your Business with AI and Cloud Solutions
E-commerce platform (Shopify, Magento, custom)
OMS (Order Management System)
ERP
CRM
Inventory systems
Product Catalog
Payment gateway
Logistics and tracking
How we
implement it
This solution is implemented as part of Mobiik’s AI Operating Program. We don’t just implement it and walk away. We become an integral part of your operations.
FRAMEWORKS
MAIVA (strategy), AiiOps (construction), AVIVA (culture), CONEXA (adoption)
OPERATION
MaaS AgentOps: 24/7 observability, FinOps, quality gates, and continuous evolution
DEPLOYMENT
In your tenant. Your data, your control. Compatible with Azure, AWS, and Google Cloud.
