Telecom
COGNITIVE INFRASTRUCTURE FOR TELECOM
We design and operate intelligent agents for the most critical areas of telecommunications: network operations, provisioning, customer retention, and technical support. Each agent analyzes data across multiple systems (NMS, OSS, BSS, CRM, ITSM), proposes actions with justification, and operates under a governance framework that requires human approval.
Challenges that are currently hindering operations
LONG RESPONSE TIMES FOR INCIDENT RESOLUTION AND SUPPORT
When agents have to navigate multiple systems and lack sufficient context.
ORDER CANCELLATIONS AND RE-PROCESSING IN PROVISIONING
When processes do not automatically detect or resolve issues.
OPERATIONAL OVERLOAD IN CUSTOMER SERVICE AND BACK OFFICE
When the volume of interactions exceeds the team's capacity.
DIFFICULTY IN TAKING TIMELY ACTION IN THE FACE OF CHURN RISK
When there is no clear understanding of which clients are at risk and no timely interventions are made.
Areas where
we create value
Automatiza interacciones de alta frecuencia
Resuelve casos repetitivos y de baja complejidad con reglas, contexto e integración.
Asiste al agente humano en tiempo real
Sugiere respuestas, siguientes pasos, contexto de cliente y acciones recomendadas durante la interacción.
Evalúa conversaciones continuamente
Mide calidad, cumplimiento, sentimiento, escalaciones y oportunidades de mejora.
Escala con contexto completo
Cuando se requiere intervención humana, el caso llega con el historial, la clasificación y la información relevante.
CUSTOMER SERVICE AND SUPPORT
Support, automation, and continuous monitoring in contact centers and digital channels.
NETWORK OPERATIONS
Incident contextualization, signal correlation, and support for guided remediation.
Provisioning y fallouts
Detection, diagnosis, and assisted resolution of failed orders.
CUSTOMER RETENTION AND VALUE
Timely interventions to reduce churn and improve the customer experience.
Mobiik solucions for telecom
Contact Center
Agéntico
For customer service, technical support, agent assistance, and quality control.
BRAIN
OPERATIONAL
More accessible and democratized organizational information.
AUTOMATION OF CRITICAL PROCESSES
For traceable diagnostic, escalation, validation, and resolution workflows.
Specialized agents for the telecommunications industry
Using Mobiik’s cognitive infrastructure, we deploy specialized agents that do more than just answer questions: they assess the context, consult multiple systems, recommend actions, and execute or escalate them according to governance rules.
Network Incident Response Agent
Receive monitoring alerts, query NMS/OSS, cross-reference with open tickets in ITSM, identify recent changes in change management, propose remediation with justification, and await human approval (HITL) before executing. Correlate 3+ systems and reach a conclusion before a human finishes reading the first log.
Order Fallout Management Agent
Detects failed orders in OSS/BSS, identifies which step in the workflow failed and why, and cross-references this with inventory, network status, and the customer’s CRM. If it’s a simple self-remediation (retry, resource reassignment), it executes the action. If human intervention is required, it compiles a complete case report for the technician. Immediate and quantifiable ROI.
Churn Intervention Agent
Identify at-risk customers based on a score or manual trigger. Review their complete history: tickets, billing, usage, and previous interactions. Build a comprehensive context, propose a personalized retention offer with justification, and, upon approval, initiate the interaction through the appropriate channel. Log the interaction in the CRM and follow up.
AI-POWERED TECHNICAL SUPPORT
Assists the agent during support interactions by providing customer context, suggested diagnoses, history, and the next best course of action.
Transform your Business with AI and Cloud Solutions
CRM
BSS / OSS
ITSM
NMS
Internal APIs
Billing
Knowledge
bases
Telephony platforms
Digital channels
Cómo lo
implementamos
This solution is implemented as part of Mobiik’s AI Operating Program. We don’t just implement it and walk away. We become an integral part of your operations.
FRAMEWORKS
MAIVA (strategy), AiiOps (construction), AVIVA (culture), CONEXA (adoption)
OPERATION
MaaS AgentOps: 24/7 observability, FinOps, quality gates, and continuous evolution
DEPLOYMENT
In your tenant. Your data, your control. Compatible with Azure, AWS, and Google Cloud.
